Impartiality

Impartiality Commitment

Our organisation regards impartiality as a fundamental requirement for inspection and testing activities. Test conclusions are based solely on test data and applicable standards/methods, and are not influenced by clients, fees, market share, affiliated organisations, or any other interests.

Organisation and Conflicts of Interest

• Our organisation maintains independence from the certification and consulting activities of any affiliated legal entities (if applicable), and does not engage in cross‑site lead generation or joint ordering on this website.
• The same personnel shall not perform both testing and certification decisions for the same client.
• If contract review reveals a relationship that may affect impartiality, the personnel involved shall recuse themselves or the commission shall be declined.

Reports

Reports bearing the CMA mark are issued only within the scope of capability. Whether a CMA report will be issued is determined by contract review based on the capability schedule; verbal commitments made via the website form or customer service do not constitute an automatic conclusion.

Complaints

Challenges to impartiality may be raised through the "Complaints and Reports" channel. Investigations are separated from sales inquiries, and the personnel complained against shall be recused from the investigation.